Correct or add product SKU to existing order
Customers often request exchanges for various reasons such as, a different size, color or customization. In these instances, Edit Order for Shopify gives you the ability to switch the incorrect item with the new correct item by simply changing the product SKU.
Here is a step-by-step outline of how to complete the SKU switch in an existing order:
Select the order in which you want to correct the product SKU
Once you have selected the existing order, open that order in Edit Order by clicking More Actions and selecting Edit Order
Once the order is opened in Edit Order click on the Blue Pencil next to the line of the item you want to change
After you’ve click on the blue pencil, a drop down menu will appear displaying a tab labeled product with an open field titled SKU
In the open field you can input the correct SKU and then click the Green Save at the bottom of the screen.
After you press the green save, you must also click the Purple Save in the top right corner
Once all steps are complete the original order will be marked as canceled and a new order with the correct SKU will replace it.
Here’s a video walk through of the steps above:
For additional assistance you can find more written and video tutorials here .