How to split an order
Splitting an order is useful for breaking up fulfillments, shipping certain products separately, or creating a backorder.
How to split an order using Edit Order:
1.) Open the order you'd like to split
2.) Click "Edit Order" from the "More options" menu
3.) Remove all of the line items from the order that you would like to have in a separate order.
4.) Manually uncheck the "Cancel existing order after order edit" box, this can be found in the "Override default settings" section:
5.) Click "save"
On your Orders page, you should now see the edited version of the order, and your original order. Both orders should still be open orders that have not been cancelled.
6.) Open the original order again
7.) Select "Edit Order" from the "More options" menu
8.) Remove all of the items that were not removed in your last edit
9.) Leave the "Cancel existing order after order edit" box checked, but also manually check the box that says "Do not issue a refund" in the "Override default settings" section:
10.) Click "save"
Splitting an order into two separate orders is a manual process as of now, but it is on our product roadmap to add a feature in the future that will allow merchants to to split orders much more easily.
Need anything else? We'd love to help! Email us at: email@example.com