At this time, Edit Order has limited support for orders made with Shopify POS. If you are planning to use Edit Order for orders that were generated within Shopify POS, we highly recommend reaching out to us first. We are more than happy to help you determine if Edit Order will be a good fit for your situation.
Known issues are:
- Edit Order assumes online sales. Direct support for calculating taxes for transactions accepted in-person is on our roadmap but not yet supported. Always double check your order’s tax lines if you are editing a POS order
- Using Edit Order can affect your “POS Location” reports within your Analytics in Shopify. Shopify's POS Location reports will not include orders edited with Edit Order, even though Edit Order will correctly assign the POS device used. This can cause reported returns to appear higher than expected, and net sales to appear lower than expected. Please contact us for help with a workaround for this issue.
It is on our product roadmap to add additional support for Shopify’s POS. If you are interested in being included in a beta release of Edit Order for POS please email us at firstname.lastname@example.org