Problems processing an order?
If you're having issues processing an order or are running into issues preventing you from completing your work, please contact us at firstname.lastname@example.org. Our support hours are Monday - Friday 9 AM to 5 PM, Pacific Time (GMT-8).
Common Error Codes
Because we integrate deeply with Shopify's services, from time to time, there can be issues communicating with Shopify's servers or running processing. Edit Order will return one of two general error codes when errors occur that usually require us to take a deeper look into the issue:
- Code 191: Shopify performs checks and validations on every order and edit as they are processed. If there is an issue with a requirement on the order (such as missing a required field or values that are not allowed), Edit Order tries to display the error for you as a useful message. However, if Shopify returns an error that Edit Order doesn't understand, Edit Order will display a Code 191 to indicate that there was a problem the app didn't know how to handle.
- Code 192: If there is an issue communicating with Shopify's severs, Edit Order's servers, or other services that Edit Order depends on, a Code 192 will be displayed. This is a rare issue to occur and, often, retrying or reattempting your request in a few minutes will work.
If you encounter either of the above error codes, please email us at email@example.com and include your store's myshopify URL and the order number that you were working on. You can also send us a message using the help widget on the Edit Order screen. We give all error code conditions priority and will respond as soon as possible.