Performing refunds
When editing an order, Edit Order automatically refunds the order after the initial edit if a refund is due.
This article will show you how to initiate a refund for several scenarios:
- Refunding an item
- Refunding a partial amount of an item
- Refunding shipping
Refunding an item
Locate the item you want to refund and click the trash icon. This will remove the item from your order. By default, Edit Order will automatically return this item (in whatever quantity it was purchased) to stock.
NOTE: If your customer is returning all items and you would not like them to return to stock, navigate to the bottom of the page and click Edit under Settings. Check the box next to Do not return to stock to override Edit Order's default setting.
Refunding a partial amount for an item
Locate the item you want to partially refund. Click the tag icon beside the price and discount it by percentage or dollar amount. You can also manually type in a new amount.
Refunding shipping
To fully refund shipping, select the original shipping rate and manually change its price to 0. If you want to initiate a partial refund for shipping, adjust the price accordingly.
Results
When you remove an item in Edit Order, the item will no longer appear in the active list of items in Shopify. If you only partially refund the item, it will appear with its reduced price.
In the section below the list of items, you'll also find the amount that your customer was refunded and the net amount that was paid.
Under Timeline, you will see that Edit Order has manually marked the order as refunded.
Limitations
Due to a limitation in Shopify, refunds will not be processed when issued through an order edited multiple times. If you want to add a refund hours or days after the first, you'll need to go back to the original order and manually perform a refund through Shopify.
Here's a link for Shopify's instructions on how to refund an order.
If you have any more questions about refunds, please reach out to us at support@editorder.net.