Do not issue a refund

You can tell Edit Order not to process any refunds by using the Do not issue a refund override when editing an order. Normally, Edit Order will automatically issue a refund after editing an order if one is due (i.e., the grand total of the edited order is less than the grand total of the original order). However, merchants may not want to issue a refund for various reasons, such as:

  1. Refunding via store credit or a gift card
  2. Refunding via cash or check
  3. Combining orders
  4. Splitting orders for split shipments

To use this option, on the Edit Order screen, scroll down to bottom of the screen to find the Override default settings heading. Then check the box for Do not issue a refund. When you save your edits, Edit Order will not issue a refund to the customer even if one is due.