Payment Requests FAQ

What does it cost to send a payment request with Edit Order?

Payment Requests is included with Edit Order's Standard Plan for $19 USD per month. The standard plan includes unlimited edits and unlimited payment requests. Edit Order does not charge any additional transaction processing fees. Shopify, Shopify Payments or your payment gateway will still charge you your normal transaction fees per your plans or agreements with them.

Can I use Shopify Payments? What other payment gateways do you support?

You can use Edit Order's Payment Requests with Shopify Payments and any third-party payment gateway supported by Shopify. There is no need to sign up for any new accounts or contract with any new payment gateways in order to use this feature.

Do I have to set up my account or payment gateway to use Payment Requests?

Edit Order uses your existing Shopify Payments or third-party payment gateway settings. If you have Edit Order installed in your store, you can send a payment request with zero additional setup!

What happens to my payment requests if I need to uninstall Edit Order?

If you have any open payment requests and uninstall Edit Order, the app will no longer be able to track and join together the transaction information from your adjustment orders when they are paid, even if you reinstall Edit Order at a later time. This is because Edit Order works in real-time with Shopify to be able to track the financial status of your orders. We recommend that you do not uninstall Edit Order if you have any open payment requests. If all of your payment requests have been closed or paid, then you can safely uninstall Edit Order without any issues.

Line items from my order aren't showing in the payment request invoice. How do I make sure they are included?

The payment request invoice is currently being sent out by Shopify and includes only the line items from the adjustment order, so we're unable to offer customization of it at this time. We have plans to offer robust templating and customization of this email, including showing the line items for the order customers are paying, on our roadmap and are planning to add it soon.

Currently, we recommend sending your customers an order confirmation email or an order amended notification email when you've created or edited their order in addition sending a payment request. That way customers have a complete understanding of the order that they are submitting payment for.

Can you track when a customer has viewed my payment request?

Not at this time, but this a feature we have on our roadmap and are planning to add soon.

Can I change/customize the email template for the payment request?

Not at this time, but this a feature we have on our roadmap and are planning to add soon.