Resending a Payment Request

You can resend a payment request at anytime without having to re-edit the order by following the directions below:

  1. Open the order's details in your Shopify Admin
  2. In the More actions menu, click on Send Payment Request

On the next screen, you can customize the To email address, Subject, and Message that will be used for the emailed payment request invoice. Edit Order prefills these fields with information from your order, so you hopefully won't have to make any changes. All fields are required.

  1. The Amount Due that is shown on this screen is the amount that the customer will be asked to pay in the payment request.
  2. Finally, click Send Payment Request. This will send a payment request out to your customer without editing the order any further. When processing has been completed successfully, Edit Order will automatically redirect you back to the edited order's details page.

Your order's status, order number, and information will remain the same because we did not have to edit the order in order send the payment request.

: Learn what your customers see when you send a payment request