Sending a Payment Request with Edit Order

Charge a customer an additional amount after editing their order by sending a payment request.

First, create or edit an order as you normally would with Edit Order. When you save your order, Edit Order will check to see if there is an amount due on the order and present you with the following save options:

  • Send a Payment Request: This option will allow you to save your changes to this order and send out a payment request immediately after. If you have other notifications enabled, those notifications will also be sent out.
  • Save Order: This option only saves changes to your order without sending a payment request. If you have other notifications enabled, those notifications will still be sent out.

Edit Order Payment Request options

Please note that Edit Order will only prompt you with these save options if there is an amount due on the order. If a refund is due or if the order is an even exchange, then Edit Order will not prompt you for a save option.

Click Send Payment Request to continue and send a payment request.

On the next screen, you can customize the to email address, subject, and message that will be used for the emailed payment request invoice. Edit Order prefills these fields with information from your order, so you hopefully won't have to make any changes. All fields are required.

Edit Order Payment Request details

The Amount Due that is shown on this screen is the amount that the customer will be asked to pay in the payment request.

Finally, click Send Payment Request. This will submit your order for processing and will send a payment request out to your customer. When processing has been completed successfully, Edit Order will automatically redirect you back to the edited order's details page.

Understand what your customer will see when you send a payment request by reading this article:  What your customer see

NextLearn how to send a payment request later