Allow Edit Order to Send Payment Requests for Your Store
If you have a custom domain for your Shopify store and have set up enhanced email security for your domain, you may need to authorize Edit Order to send emails for your store in order for customers to receive your payment requests. Without this authorization, email services may prevent customers from receiving payment requests or may send your payment request emails to spam.
Edit Order, like Shopify, uses the Sender Policy Framework (SPF) to verify your sender email address for the automatic notification emails that your customers receive. This prevents notification emails from being flagged as spam.
Update your SPF record
In most cases, you may already have a SPF record for your custom domain to allow Shopify to send notification emails on your behalf which should look like the following:
v=spf1 include:shops.shopify.com ~all
In order to authorize, Edit Order, you'll need to add our email provider's unique string to your existing record:
Once your SPF record has been updated, it should look like the following:
v=spf1 include:shops.shopify.com include:u1946242.wl243.sendgrid.net ~all
For more information on official SPF best practices and syntax, you can find the SPF specification at www.openspf.org.
For more information about Shopify's use of SPF records please see: Add Shopify's SPF record to your domain host (custom domains only)
If you're having trouble with this step, please contact our team at firstname.lastname@example.org. We'll be happy to help.