Editing Orders Placed in a Different Currency (Multicurrency)
In 2019, Shopify added the ability to sell in multiple currencies, allowing to you accept payments in multiple currencies with Shopify Payments. Your customers can pay for their orders and receive refunds in their local currency.
Limitations with Cleverific Order Editor
Unfortunately, Order Editor isn’t able to edit orders that were placed in a different currency than your store’s default currency.
Shopify currently does not allow any apps to use their multi-currency APIs. We’ve been working with Shopify to get this restriction lifted, but have not been promised a date when they might do it.
To bypass these limitations and edit an order placed in a different currency than your store currency, you can convert the order to your store’s default currency and edit it using Order Editor following these steps:
- Click More Actions > Cancel order to cancel the original order in Shopify without refunding it (so you can retain the original payment).
- In your Shopify Admin, click More Actions > Duplicate to duplicate the order as a new draft order.
- In your new draft order, under Market, click Change and select your primary market (store's default currency).
- Mark the newly created draft order as paid.
- Edit the newly created order using Order Editor.
Feel free to reach out to our team if you need help with these steps: firstname.lastname@example.org
Limitations with Shopify Flow + Order Editor
These limitations apply to Shopify Flow + Order Editor as well and will result in an error when you'll run your workflow.