Customizing discounts for your orders

Did you know that with  Edit Order you can customize an order to add discounts for a specific customer’s order? Not every order can be treated the same, so Edit Order gives you the tools you need to tailor an order to fit your customer’s needs. You can adjust the price of any product your customer wants to order, apply a discount, or adjust the shipping. These tools can help build customer loyalty, customer acquisition, and build strong marketing strategies for your Shopify store.

Discount one item

Step 1

Open an existing order select More actions. A drop down menu will appear from which you choose Edit Order. (If you don't see Edit Order listed, you may need to scroll within the dropdown in order to select Edit Order.)

Step 2

Under the Price option, you can change the price that is listed for the product and enter a new one.

These are some great steps to take if you are looking to only discount one item, and not all the products in an order

Discount the entire order

Find the Coupon- Cart discount field. Enter in how much you want to take off the whole order.

Change the price of shipping

You can offer free shipping to your customer by entering zero in the designated field.

Or create a new shipping cost by entering the price you want to charge and changing the name of the shipping field.

This is great if you want to discount a customer, or if items you are selling vary in shipping costs and you want to add up the costs instead of charging a flat rate.

Customized for your customer

Having the flexibility to discount and change shipping rates is perfect to help you extend the best customer service to your buyers. Customers will feel important and cared for knowing that the online store they shop at has the ability to customize their order if necessary. This can create big opportunity for your business by helping your customers feel more connected to your store.