How Edit Order handles order totals after editing

We might all hope when a customer orders an item from your  Shopify store that everything goes seamlessly, but that is very often not the case. Mistakes are made, and that’s where Edit Order steps in to help.

Edit Order makes your life easier

In some instances, your customer may want to change parts of their order that may alter the order total. It can be quite a headache handling these balance changes solely using the Shopify store admin.Edit Order can help you handle any changes in balance, so you don’t have to take the time to do the math.

Refunding your customer the difference

If you edit an order and the new order total is less than the original, you’ll need to refund your customer the difference.

Step 1:

Start your refund by clicking the red  X next to any item you want to take out of the order.

Step 2:

After you’ve removed the items you want refunded, you will notice the refunded amount listed at the bottom of your Order Summary.

Step 3:

Save your changes, and Edit Order will automatically refund the difference in price to whatever payment method was used in the original order.

Capturing additional payments

The opposite scenario can also happen, where your new order total is more than the original. In this case your customer will owe a further balance. Currently, the difference in price must be accepted using a 3rd party payment gateway such as Stripe, Square, or PayPal.

Step 1:

Add any additional items you need to the order by looking it up in the  Add a Product search bar.

Step 2:

You will notice in the Order Summary it lists the outstanding amount, or amount due, at the bottom.

When the new order total is the same

If your new order has the same order total than the original, Edit Order will just credit the same payment to the newly created order. This makes it easy for both the business and customer, so no additional payments or cancellations have to be made!