Change shipping and billing on existing orders

Edit Order can be used to update shipping and billing information on an existing order. This article will show you how.

Step 1

  • Open the order that has shipping or billing information that needs to be updated

Step 2

  • Click More Actions and then click Edit Order

Step 3

  • Once the order is opened in Edit Order, you can edit either the shipping information, the billing information, or both, to match the correct information

IMPORTANT NOTE: In order for revisions to be confirmed the order must be associated with a verified email address.

Step 4

  • Once you’ve successfully revised the information, click Save changes to process your changes.

Here is a walkthrough of the steps above:

Note: When entering or editing the shipping/billing address in Edit Order, we recommend making sure that all the main fields are properly filled out, such as Address, Zip Code, State, and Country. If any of these fields are left empty, the shipping or billing address will appear as blank on your order page in Shopify. 

For additional assistance you can find more written and video tutorials here.