Change shipping and billing on existing orders
As a merchant, you’ve probably came across orders that could not be processed because of mistakes made regarding the shipping and billing information. Edit Order for Shopify conveniently allows you to make revisions to the incorrect information.
Here’s a step-by-step description:
Select the order that contains the incorrect information
Access the order through Edit Order by clicking on More Actions and choosing Edit Order
Once the order is opened in Edit Order, you can change either the shipping information, the billing information, or both, to match the correct information
IMPORTANT NOTE: In order for revisions to be confirmed the order must be associated with a verified email address.
Once you’ve successfully revised the information, you can go to the upper right corner of the browser and click Save and all the changes will be processed.
Here is a video walk through of the steps above:
For additional assistance you can find more written and video tutorials here .